Cancellation & Refunds
Cancelling a booking
- Go to My Bookings.
- Find the booking you want to cancel.
- Click Cancel Booking.
- Confirm the cancellation in the prompt.
Your booking status will change to Cancelled immediately.
Refund policy
Refund terms depend on the individual bus operator. Each operator may set their own cancellation policy, which is linked on their bus card in search results (📋 Refund Policy badge).
General guidelines (unless the operator's policy states otherwise):
| Time before departure | Refund |
|---|---|
| More than 24 hours | Full refund |
| 12–24 hours | 75% refund |
| 6–12 hours | 50% refund |
| Less than 6 hours | No refund |
Always check the specific operator's refund policy before booking if cancellation terms matter to you.
How refunds are processed
| Payment method | Refund process |
|---|---|
| eSewa | Returned to your eSewa wallet within 3–5 business days |
| Khalti | Returned to your Khalti wallet within 3–5 business days |
| Card | Returned to your card within 5–7 business days |
| Bank Transfer | Operator contacts you for bank details |
Operator-cancelled trips
If the bus operator cancels a trip (e.g. due to weather or mechanical issues), all passengers on that trip receive a full refund automatically. You will be notified via the email on your booking.
Can I modify a booking?
Seat changes and date changes are not currently supported through the platform. To change your booking you would need to:
- Cancel the existing booking (subject to refund policy).
- Make a new booking for the correct date/seat.
For urgent changes, contact the operator directly using the contact information on their profile page.